How can we help?
Questions about an order, a payment or an account? Reach us any of these ways.
Open a ticket
Best for order issues. Include your order ID and the email you used at checkout.
Open ticket formMessage us on Sythe
Ask anything before you buy, or check our seller profile and history.
Visit Sythe profileCommon questions
How quickly will I receive my accounts?
Delivery is automatic. As soon as your payment confirms, the account details appear on your order page and you get an email with a link to your order.
Which payment methods do you accept?
Checkout currently accepts POL, LTC, BTC, USDC, USDT, ETH, and SOL. Payments are processed securely by Sell.app, and the exact options for each listing are shown before you pay.
Do you offer bulk discounts?
Yes — discounts apply automatically as your quantity goes up, reaching 40% off on the largest orders. Each listing shows its exact tiers next to the quantity picker.
What's the difference between Legacy and JL (OTP) accounts?
Legacy logins use the Legacy login system: rested 365+ days, with no email linked, so you can add your own. JL (OTP) accounts use the JL (OTP) login system and are rested 7+ days.
Can you help me recover an account later?
No. Once an order is delivered we don't keep any copy of the details, so save them as soon as you receive them.
How do I get support?
Open a ticket on the support page with your order ID, or message us on Sythe.